Business Analysis is the task of understanding business change needs, assessing the business impact of those changes, capturing, analyzing and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders.
The business analyst role is often seen as a communication bridge between IT and the business stakeholders. Business analysts must be great verbal and written communicators, tactful diplomats, problem solvers, thinkers and analyses – with the ability to engage with stakeholders to understand and respond to their needs in rapidly changing business environments. This can often involve dealing with very senior stakeholders and can often involve challenging and questioning to ensure that value for money is achieved from IT developments.
A business analyst does not need to have an IT background although it can help to have some basic understanding of how IT systems work. Some business analysts come from a technical or programming background but they will often come from within the business itself – having a detailed knowledge of the business domain can be equally useful.
The focus of our training is on business analysis within a project environment, initially supporting the assessment of change proposals, assisting the development of business cases, defining the scope and objectives of the project, defining the requirements for change and then supporting both the technical and business delivery of those changes. We focus on the business analyst’s responsibilities as a change facilitator throughout the business change life cycle regardless of whether the organisation is ‘agile’ or using traditional project approaches.
Enhancing Customer Relationships via Technology Solutions.